Cost Effective BPO services for ecommerce portals in India

December 16, 2020

Cost-effective Customer Support Services for eCommerce portals are on the boom in India. Customized Customer Support Services provide end-to-end order processing solutions that include order taking to order fulfillment. With the growth of ecommerce portals in India, MNCs look for trustworthy and reputed BPO to outsource their order fulfillment services.

Key Challenges in running ecommerce businesses

  • Managing increased outbound order call volumes
  • Increasing peak capacity to process orders during campaigns
  • Ramp up and train additional agents at short notice
  • Reduce costs-per-order
  • Increase flexibility to handle seasonal & weekend peaks

The Suma Soft Advantage

  • Extensive training on the client’s processing requirements
  • Easily configurable IVR with 100% call recording facility
  • In-built ACD and MIS with detailed call statistics
  • Detailed MIS and reporting system implemented with key SLAs
  • A dedicated operation’s center equipped with voice and internet infrastructure
  • Highly trained team of outbound agents to handle all types of order fulfillment
  • Training and efficiency in Handling Weekend peaks & Promotional peaks

At Suma Soft, We provide the leading e-commerce portals in India with hassle-free order processing that help reduce operational costs. A boosted TAT for e commerce helps build brand loyalty, improve market position, and established the client as a leader for the competitive for eCommerce portals.

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