Cost Effective Retail BPO services in India

December 16, 2020

Retail industry leaders are constantly facing the pressure of earning more revenues in less turn-around time. Suma Soft’s advanced Customer Support Services in India enable retailers to provide a personalized buying experience to their customers.
By handling all operational works of the organization, Suma Soft allows retailers to focus on their business. We help clients reduce expenses related to infrastructure and resources and extend the growth of the business.

Key Challenges

  • Managing increased outbound order call volumes
  • Increasing peak capacity to process orders during festive seasons
  • Ramp-up and train additional agents, at short notice
  • Reduce costs-per-order
  • Increase flexibility to handle seasonal & weekend peaks

The Suma Soft Advantage

  • 24×7 Support through 365 days even during Festive seasons to handle the influx of calls during those times
  • Extensive domain knowledge of 16+ years to help retailers solve queries with reduced TAT
  • ISO 27001 certified company we strictly adhere to data security measures to ensure confidentiality. We also have an ISO9001 certificate for quality management
  • Workforce management tool and multi-channel Customer Support Services team strengthens businesses to make profits
  • Working as an extension to your in-house team, we help meet SLAs with personalized services to all customers
Suma Soft provides Order Processing and Enrollment Services, Customer Support and Service, Subscription Order management, Check processing, Exception handling, and more.

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