ServiceNow for Healthcare

January 12, 2023

ServiceNow is a digital transformation solution helping Healthcare organizations address challenges and provide better patient care. ServiceNow is a leading platform for digital workflow management that is revolutionizing the healthcare industry. By automating and streamlining processes such as appointment scheduling, patient inquiries, and medical equipment maintenance, SCM, ServiceNow helps Healthcare organizations improve patient care and experience while increasing efficiency and cost savings. ServiceNow’s advanced security and compliance features protect patient data. ServiceNow is poised to play a crucial role in driving innovation and transformation as the Healthcare industry evolves.

Challenges Faced by the Healthcare Industry

Today, the Healthcare industry faces a range of IT challenges, including the need to effectively manage and protect sensitive patient data, integrate and exchange data across various divisions, adhere to regulatory requirements, manage complex IT systems, and ensure the reliability and availability of these systems. The Healthcare Industry faces unique IT challenges due to the complexity and scale of its IT infrastructure and the need to maintain high standards of patient care and data privacy. Healthcare organizations can use ServiceNow to improve their IT systems and processes, leading to increased efficiency, cost reduction, and better patient care. ServiceNow can help healthcare organizations deliver the best possible care to their patients.

What Healthcare Issues does ServiceNow Resolve?

ServiceNow Streamlines Patient Care

Seamlessly process and manage patient information, schedule appointments, and track the progress of patient care.
Automating appointment scheduling and reminders to improve patient experience and reduce no-shows
Managing patient inquiries and requests through a centralized platform, such as a virtual assistant or a ServiceNow chatbot
Tracking and managing patient records and documents to improve data integrity and access
Coordinating care between different healthcare providers, such as hospitals and primary care providers.
Automating and tracking medical equipment maintenance to ensure availability and safety.
Managing patient follow-up and discharge processes to improve care continuity.
Facilitating communication and collaboration between healthcare or hospital team members through secure messaging and task management tools.
Tracking and managing patient referrals and consults to improve care coordination.
Analyzing patient data to identify trends and opportunities for improvement in care processes.
To improve decision-making and responsiveness, provide real-time visibility into patient care processes and data.
Track and manage healthcare-specific IT processes, such as electronic health record (EHR) system maintenance, telemedicine service requests, and cybersecurity incident response.
ServiceNow can automate various HR processes, including employee onboarding, performance evaluations, and time tracking.
Streamline & automate the process of managing the supply chain, including tracking inventory and ordering supplies.
Track and manage regulatory compliance, including HIPAA and other healthcare-specific regulations.
Manage claims and billing, including verifying insurance coverage and processing payments.

ServiceNow Features for Healthcare

Workflow Automation

Workflow automation with ServiceNow dramatically improves efficiency and productivity for healthcare organizations. By automating routine tasks, staff can focus on more critical functions concerning patient care. ServiceNow’s collaboration tools streamline workflows by facilitating the flow of information between different departments of the Healthcare Organization, reducing the need for manual data entry, and reducing the risk of errors. ServiceNow can also help to improve the accuracy of patient data by providing a centralized platform for storing and managing records and documents.

Service Catalog

The ServiceNow Service Catalog provides a centralized platform for requesting and managing services. The Service Catalog can reduce the time and effort required to fulfill requests, boosting productivity. The Service Catalog improves the patient experience by providing a simple and intuitive way for patients to request services and track their progress. ServiceNow Service Catalog allows Healthcare or Hospital employees and staff to request services through a self-service portal configured to require approval from relevant supervisors or managers before fulfilling the request. It also tracks the progress of the request until it is completed, providing a precise and efficient process for managing requests within the organization. ServiceNow Service Catalog can quickly provide various healthcare services and resources, including medical equipment and supplies, IT support, training and continuing education, medical equipment maintenance and repair, new hire onboarding, patient transportation, temporary staffing, and facility maintenance and repairs.

Knowledge Management

ServiceNow Knowledge Management improves patient care by giving Healthcare providers quick and easy access to accurate, up-to-date information. It improves efficiency by reducing the time and effort required to find and access information and improves data accuracy by providing a central location for storing and managing knowledge. ServiceNow Knowledge management can enhance security and compliance, improve training and onboarding processes, and increase customer/patient satisfaction.

Self Service Portal

Patients can use the ServiceNow Self-Service Portal to access their medical records, schedule appointments, request test results, prescription refills, financial assistance, transportation, and insurance information, and contact their healthcare providers. Healthcare staff can use the portal to request time off, report issues, access training materials, and request IT support. Healthcare providers can use the portal to access clinical resources, request patient information, and communicate with other providers. Additionally, healthcare administrators can use the portal to access data and reports, manage staff schedules, and track performance metrics.

Asset Management

Without an Asset Management IT solution, Hospitals struggle to manage their equipment and inventory efficiently. The lack of an Asset Management system can negatively affect patient care, including longer wait times and reduced availability of beds. Precise asset management is crucial for ensuring that healthcare organizations have the resources they need to provide high-quality patient care.

Inefficient asset management can lead to reduced productivity for healthcare workers due to a lack of resource visibility. For example, a healthcare employee may spend 20 minutes per shift searching for equipment, which can result in a loss of $500,000 in non-productive work. In addition, asset mismanagement not only incurs additional costs but can also cause delays during emergencies. Proper asset management is crucial for ensuring that healthcare organizations have the necessary resources to provide efficient and effective patient care.

ServiceNow’s Asset Management helps organizations keep track of their physical assets and ensure that they are being used effectively and efficiently. ServiceNow helps Track equipment used for diagnostics, treatment, and patient care; X-ray machines, imaging devices, and surgical instruments; electronic devices used in the Healthcare setting, such as computers, tablets, and mobile phones, etc.; consumables and other supplies like medical and protective equipment, medications, and laboratory supplies, IT assets and devices. With this Asset Management from ServiceNow, Healthcare Organizations can easily track their assets’ location, maintenance status, and utilization. ServiceNow can help reduce the risk of equipment failure, improve patient safety, and optimize resource utilization. Additionally, ServiceNow’s Asset management module helps organizations identify opportunities for cost savings by identifying underutilized assets or by identifying opportunities to extend the lifespan of assets through proper maintenance and repair.

Compliance Management

ServiceNow’s compliance management feature helps Healthcare Organizations meet all relevant regulatory requirements, including adherence to the Health Insurance Portability and Accountability Act (HIPAA). HIPAA sets standards for the protection of patient health information. HIPAA requires healthcare organizations to implement a range of security measures to protect sensitive patient data, and failure to comply with HIPAA regulations can result in significant fines and penalties. ServiceNow’s Compliance Management provides the solution for Organizations to protect patient data and avoid potential penalties. Healthcare organizations must also comply with various other regulations related to patient safety, quality of care, and financial management. ServiceNow’s compliance management feature ensures that Healthcare Organizations are providing a good quality of care to their patients and operating financially responsibly.

Healthcare Processes that ServiceNow Transforms

Patient Registration and Scheduling
Medical Records Management
Billing and Reimbursement
Clinical Decision Support
Population health management
Supply Chain Management
Communication and Collaboration
Clinical Documentation
Medication Management
Disease Management
Patient Portal and Self-service
Telemedicine
Clinical research management
Quality and Performance Improvement
Risk Management
Patient Safety

About Suma Soft

Suma Soft is a trusted provider of ServiceNow Managed Services for the healthcare industry. With a team of experienced ServiceNow Developers and a deep understanding of the unique needs of healthcare organizations, Suma Soft is well-equipped to help healthcare providers leverage the power of ServiceNow to help Healthcare Organizations provide better patient care. Whatever your requirements are – whether implementing ServiceNow or optimizing an existing ServiceNow solution, Suma Soft can help you achieve your goals and drive digital transformation within your organization. Contact Suma Soft today to learn more about how ServiceNow can benefit your healthcare organization.

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