In a world where healthcare complexity is constantly challenged, balancing operational efficiency with high-quality patient care requires a strategic approach. Healthcare practices have undergone a massive transformation in automation and client servicing. This has led the industry to open a newer avenue for CX opportunities. As demand for quality healthcare grows, outsourcing healthcare business processes is a strategic way to stay competitive and increase patient satisfaction in the fast-changing healthcare industry.
With more than 24+ years of expertise, Suma Soft offers Healthcare BPO services that combine deep healthcare delivery experience and subject matter expertise with analytics, automation, artificial intelligence, and innovative talent to improve your outcomes. Providing healthcare BPO services such as medical billing and coding, claims management, patient data management, revenue cycle management, and customer service, our experienced professionals use the latest technology and best practices to deliver outstanding results. We handle your administrative tasks with precision and speed, allowing you to focus on what matters most – your patients' well-being.
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100% transactional and financial accuracy with Suma Soft’s intelligent automation
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Up to 70% productivity gains on targeted claims
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50-70% accuracy improvement
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62% Increase in revenue generated
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48% Increase in sales count
Healthcare Business Process Outsourcing embeds digital transformation in end-to-end operations. It drives superior outcomes and value realization while providing streamlined operations that boost the smooth functioning of the futuristic healthcare market.
Reduced Billing Errors and Improved Revenue Cycle Management
Errors in medical billing can significantly impact a business’ revenue cycle. Healthcare business processes outsourcing expert coders and billers precisely review each claim, ensuring accurate coding and timely insurance submissions. This minimizes denials and delays, leading to a smoother cash flow and improved financial performance.
Smoothen Accounts Receivable for Faster Collections
Managing accounts receivable can take time and effort. Healthcare BPO services take care of the whole process – from sending accurate statements and following up on outstanding payments to negotiating payment plans and resolving billing disputes. This efficient system ensures timely collections and reduces bad debt.
Increased Customer Support for Improved Patient Satisfaction
Healthcare business process outsourcing provides exceptional customer support to your patients. The team handles inquiries, schedules appointments, and addresses concerns efficiently. This translates to a positive patient experience and strengthens your brand reputation.
Improved Efficiency for Optimized Operations
By outsourcing routine administrative tasks to healthcare business process outsourcing, you free up valuable internal resources. This allows your staff to focus on core competencies, increasing productivity and operational efficiency.
Increased Focus on Patient Care for Better Outcomes
Healthcare business process outsourcing helps you handle your back-office operations and allows your medical professionals to dedicate their time and expertise to providing superior patient care. This leads to improved patient outcomes and a higher standard of healthcare delivery.
Suma Soft’s healthcare BPO services don’t just offer additional resources for managing your medical business. At the same time, build a support system that empowers your medical practice to thrive while you remain focused on your resources and are invested in patients' well-being. Our experienced and knowledgeable professionals are skilled in data management and customer service and can handle sensitive patient information. Our healthcare BPO services ensure the customer service and support businesses need to achieve their goals.
Medical Billing Services
Our Medical Billing services expert team makes sure that the claim submissions are timely and accurate, increasing reimbursements and reducing the number of denials. Our team of experts reviews medical records, assigns codes based on patient diagnoses and procedures, and submits clean claims to insurance payers.
Medical Coding Services
Our certified medical coders accurately assign codes to medical procedures, ensuring compliance with industry standards that lead to reduced claim rejections. Our medical coding services experts stay updated with the latest coding guidelines and regulations, benefiting you with correctly coded and accurate claims.
Revenue Cycle Management Services
Our end-to-end revenue cycle management services help streamline your workflow, from patient registration to claim follow-up and payment posting. Our team of experts ensures that the whole process is completed efficiently and accurately, improving cash flow and reducing administrative burdens.
Insurance Eligibility Verification
Services
Our Insurance Eligibility Verification Services offer patient verifications for insurance coverage and eligibility that help avoid claim denials and ensure accurate billing. Organizations can reduce the risk of claim denials with thorough verification checks to confirm patient insurance coverage and eligibility status.
Medical Accounts Receivable
Services
Our experienced Medical Account Receivable Services team efficiently manages your accounts, reducing denials, minimizing bad debt, and improving cash flow. Our team follows up on outstanding balances, negotiates with payers, and implements effective collection strategies, helping businesses grow revenue.
Healthcare/Medical Data Entry
Services
Our Medical Data Entry Services keep updated patient data records in your EMR system, ensuring data integrity and compliance. Our data entry professionals accurately enter patient data, reducing errors and improving the efficiency of your clinical workflows.
Healthcare Back-Office Support
Services
Free your staff to focus on core clinical activities and let our Healthcare Back-Office Support Services handle all your administrative tasks. From appointment scheduling, patient registration, medical records management, claims submission, and patient insurance verification to follow-up on claims, patient billing and collections, reporting, and analytics, our healthcare back-office support services help streamline your operations, reduce costs, and improve efficiency.
EMR Data Entry Services
From keeping patient medical records data entry to maintaining surgical encounter records, our EMR Data Entry Services are reliable, consistent, and accurate. Our experienced professionals analyze client data and requirements to provide flawless and unerring data entry services that benefit your organization. Streamline workflow while improving the quality of the services, care, and patient outcomes with our EMR Data Entry Services.
Suma Soft’s healthcare business process outsourcing services are designed to help healthcare organizations minimize their administrative hassles, letting them focus on delivering quality patient care. Our healthcare BPO services reduce errors and enhance process efficiency. It helps grow revenue through cost optimization, reduces dependency on legacy systems, and improves the ability to reallocate savings to care management for improved outcomes. Here’s how Suma Soft stands out as the ideal partner for your healthcare BPO services with our excellence, expertise, and personalized solutions.
Dedicated Managers and Team Leads
Suma Soft’s healthcare BPO services assign experienced managers and team leads to oversee your project, ensuring efficient workflow and seamless communication.
Omnichannel Support
Our healthcare BPO services provide comprehensive customer support across various channels, including phone, email, and online chat, ensuring seamless communication with your patients.
Real-Time Reporting and Analytics
Gain valuable insights into your healthcare operations with our robust reporting and analytics tools. Our healthcare BPO services allow you to track key performance indicators (KPIs), identify areas for improvement, and make data-driven decisions to optimize your revenue cycle.
24/7 Operational Support
With our healthcare BPO services, you get access to a dedicated team that is available around the clock to ensure uninterrupted service and address any queries promptly.
Comprehensive Compliance Monitoring
Our healthcare BPO services team stays updated with the latest healthcare regulations and ensures your practice meets all coding and billing compliance standards.
Cost Reduction
By outsourcing your administrative tasks to the healthcare business process, you can significantly reduce operational costs associated with staff salaries, infrastructure, and technology.
Access to Expertise
With our healthcare BPO services, you can access a team of highly skilled healthcare professionals with extensive experience in medical coding, billing, and compliance.
Improved Data Management
Leveraging advanced technology and expertise to manage your medical data efficiently and securely, our healthcare BPO services ensure data integrity and compliance with HIPAA regulations.
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