Does managing organized inventory and aiming for a satisfied customer base simultaneously become challenging? Our logistics BPO service can be a solution! From sorting out claims to paperwork, customs, tracking shipments, and working with carriers, Suma Soft's Logistics BPO Services ensure seamless operations while maintaining exceptional customer satisfaction. With evolving trade policies, changing market dynamics, and diverse engagement models, Suma Soft empowers you to focus on running your business, and we take the responsibility of managing your end-to-end back-office logistics needs.
With Suma Soft’s 24+ years of industry expertise, we promise an exclusive range of Logistics BPO Services designed to fit specific operations, growth goals, and in-house team needs. Backed by innovative technologies & accurate, quick, and affordable logistics BPO services, we focus on claims processing, consolidations, product returns, and quality assurance while ensuring tangible business outcomes for our clients.
Leveraging advanced technologies like automated tracking systems and customer portals to maximize productivity, empowering you to track shipments, access documentation, and initiate claims independently. Our flexible engagement models allow you to outsource it on your terms, from a fully managed operation to a collaborative, bespoke solution.
Logistics BPO services and Supply Chain Management services are designed to streamline operations, reduce costs, and deliver exceptional customer experience. Combining the entire logistics BPO services and supply chain lifecycle, Suma Soft’s outsourcing solutions include procurement, warehousing, order fulfillment, transportation management, and more:
Logistics BPO services and Supply Chain Management services are designed to streamline operations, reduce costs, and deliver exceptional customer experience. Combining the entire logistics BPO services and supply chain lifecycle, Suma Soft’s outsourcing solutions include procurement, warehousing, order fulfillment, transportation management, and more:
Document Management
The seamless document management system eliminates the need to maintain documents manually, provides efficient storage, easy retrieval, and an organized database, minimizes the risk of lost data or misplaced paperwork, and streamlines document-related tasks. Logistics BPO services help you manage critical logistics documents, like shipping manifests, invoices, lading bills, customs documents, lumper receipts, delivery receipts, rate confirmations, re-weigh documents, lift gate charges, and detention charge receipts, ensuring smooth transit for your shipments across all modes of transportation. For efficient document handling, check our Document Management services
Track & Trace
With logistics BPO services, you can access real-time visibility into your supply chain through the advanced Track & Trace system. Get complete control over all the operations through the multi-channel solution that helps your customers track shipment location updates through secure web portals, voice calls, and email notifications. The unparalleled Track and Trace services ensure complete visibility and timely updates on your shipments.
The management team offers solutions for any shipping discrepancies your customers may face due to shipment delays or damage due to mishandling of packages. Our claim management team handles the complete claims process, from submission and investigation to resolution and compensation retrieval. This interconnected approach allows you to experience a swift recovery process, minimizing disruptions and financial losses. Partner with Suma Soft for expert Logistics BPO services and Claims Management team and experience the benefits of prompt claim handling, efficient resolution, and enhanced customer satisfaction.
The management team offers solutions for any shipping discrepancies your customers may face due to shipment delays or damage due to mishandling of packages. Our claim management team handles the complete claims process, from submission and investigation to resolution and compensation retrieval. This interconnected approach allows you to experience a swift recovery process, minimizing disruptions and financial losses. Partner with Suma Soft for expert Logistics BPO services and Claims Management team and experience the benefits of prompt claim handling, efficient resolution, and enhanced customer satisfaction.
Invoice Auditing
Take control of your finances with a reliable and accurate invoice auditing service. The Invoice auditing team ensures flawless invoice collection, verifies data accuracy, and abides by contractual terms. Our Logistics BPO services leverage advanced AI/ML solutions to help you identify potential billing errors and facilitate indisputable solutions, guaranteeing customers pay according to purchase. Leverage our AI/ML Services and reliable Invoice Auditing team expertise to achieve enhanced financial management and cost control to drive your business.
Customer Support Service
Logistics BPO services utilize multilingual virtual assistants that provide 24/7 support for order processing, shipment tracking, and customer inquiries, ensuring a seamless customer experience. Suma Soft offers a wide range of support services, including technical support services and non-technical customer support services for general inquiries and assistance, as well as Inbound and outbound calling support to address your customer needs promptly.
Elevate your logistics and supply chain management with meticulously compiled logistics BPO services that leverage advanced AI/ML automation, ensuring efficient resolutions and top-notch customer satisfaction. Here's how we empower your business:
Data Analytics
Our logistics BPO services utilize data analytics solutions to transform raw data into actionable insights. Analyze historical and real-time information, identify bottlenecks, optimize processes, and make informed decisions for your supply chain.
Robotic Process Automation (RPA)
Manual and repetitive tasks like data entry, document processing, and shipment tracking can be automated using logistics BPO services with swift Robotic Process Automation (RPA) technology. This gives your human resources valuable time to focus on higher-level activities and minimizes human error, ensuring data accuracy and boosting overall productivity.
Optical Character Recognition (OCR)
Can you imagine automatically extracting data from invoices, bills of lading, and other documents from your system? OCR technology does just that! It streamlines data entry and eliminates manual data search, saving time and minimizing errors.
Cognitive Integration
Cutting-edge cognitive integration allows artificial intelligence and machine learning to assess and process complex information. Logistics BPO services make tasks like anomaly detection in invoices, fraud prevention, and even sentiment analysis of customer reviews seamless and swift to identify areas of improvement.
Streamlined Operations
Logistics BPO services help optimize your supply chain processes while reducing complexity and improving visibility.
Cost Reduction
Identify and eliminate the risk of human error, leading to significant cost savings across your logistics operations.
Enhanced Customer Satisfaction
With logistics BPO services, ensure timely deliveries and exceptional service that keep your customers happy and coming back for more.
Improved Scalability
BPO logistic service has proven to be a scalable solution and can adapt to growing business needs while ensuring no changes to business plans.
Suma Soft differentiates itself with unique combinations of industry-related expertise, cutting-edge technology, and a solid commitment to client success. Our team of expert logistics BPO services professionals has delivered success in businesses of all sizes and achieved their supply chain goals with dedication. Here's what makes Suma Soft your perfect partner:
Technology-Driven Approach
Leveraging high-end technology solutions to automate tasks, improve accuracy, and provide real-time data insights.
Scalable Solutions
Solutions designed to improve and grow your business and offer you support every step of the way.
Data-Driven Decision Making
Access the data and insights you need to make informed decisions and optimize your supply chain performance.
Agile Practices
The Logistics BPO services embrace agile practices, prioritizing flexibility, iteration, and responsiveness. We collaborate, continuously improve, and adapt to evolving market demands, optimizing logistics processes for enhanced customer satisfaction.
Related Case Studies
Software TestingCrafted and tested a customized home automation system to deliver maximum performance at cost-effective rates.
Built a responsive customer care service structure for a leading Indian food delivery portal.
