Loan Origination Process

Suma Soft’s Loan Origination Process Helped Increase the Productivity of USA’s Leading Mortgage Provider

Client’s Background

The client is a national-level mortgaging firm offering mortgage solutions to customers of varying income and credit type. With a team of dedicated professionals, the firm excels in finding the right loan with the best rates, terms, and costs to meet every customer’s unique needs.

Project Requirements

In order to expand its business and broker network, the Mortgage client was looking to improve the Mortgage loan origination process with detailed and streamlined processes. In their previous loan origination model, the loan data input was the primary activity.

Solution

We at Suma Soft set up a team of highly-experienced resources, who could understand and identify the improvements in the process to maximize the utilization and achieve high- quality at the same time. We established the key process of identifying parts of the origination process that could be performed from off-shore, set up effective communication channels to ensure smooth communication with various departments, loan officers, etc, created detailed SOPs and process maps along with the checklists, successfully implemented a change-management procedure to ensure the changes in the process were captured and provided training to teams, both onsite and off-shore.

Furthermore, we helped clients to improve turn-around time and quality standards at a reduced cost. As a result,

The TAT for loans reduced due to the 24/7 operations.
Volumes scaled up by 200% with only 40% addition to staff-strength.
Significant cost-reduction by using off-shore resources.
Maintenance of pipeline within 12-hours TAT.
Re-designed the follow-up and communication channel, also the same was implemented onsite by the client.