Suma Soft Revolutionizing Asset Management for a Global Logistics Company

Client's Background

A leading multinational global logistics and supply chain management company operating in over 30 countries and facilitating millions of shipments on a day-to-day basis relied heavily on a complex IT environment. Their operations are built upon a robust and intricate IT infrastructure, crucial for managing a vast and dynamic network. This network combines warehouses, sophisticated transportation systems, and the intricate coordination required for a modern, international supply chain. The company's IT environment is designed to support the efficient handling of their extensive operations, ensuring timely delivery and maintaining their competitive edge.

Challenges

  • Complex IT Environment:

    The company manages thousands of hardware devices, a wide range of software licenses, and numerous cloud-based applications, creating a highly complex IT environment.

  • Global Scale Operations:

    Coordinating and maintaining IT infrastructure across 30+ countries adds layers of complexity to asset management and support.

  • High Volume of Daily Operations:

    Facilitating millions of shipments daily requires a highly reliable and efficient IT infrastructure, demanding meticulous management of all IT components.

Project Requirements

  • Maintaining inventory of all IT assets:

    60% accuracy rate and up-to-date inventory data that strengthens the overall security posture and minimizes the risk of cyberattacks.

  • Efficient hardware utilization:

    20% improvement in hardware utilization that leads to efficient resource allocation, optimized investments, and minimized expenses.

  • 360° visibility of all IT applications:

    Comprehensive 360° visibility into all IT applications that empowers the organization to control its hardware assets and minimize risks associated with outdated devices.

  • Automated processes:

    Aiming to reduce manual effort by 15%, the organization sought automated asset management processes that would notify it of timely renewals and avoid service disruptions or compliance issues.

Optimizing ServiceNow ITAM

Partnering with the logistics company, Suma Soft deployed and optimized ServiceNow ITAM, enabling centralized visibility, streamlined workflows, and improved governance across their IT asset lifecycle.

ServiceNow Solution

  • Centralized Inventory:

    ServiceNow ITAM provided a centralized platform with accurate, real-time inventory data, optimizing hardware allocation and reducing redundant purchases by 15%.

  • Streamlined Asset Lifecycle Management:

    Automated workflows streamlined asset lifecycle management, improving efficiency by 25% and reducing delays.

  • Improved License Compliance:

    Software license compliance improved, minimizing audit risks by 75% and ensuring timely renewals.

  • Enhanced Financial Control:

    Integration with financial systems provided better control over asset-related spending, enabling effective resource allocation and a 65% reduction in overall IT asset costs.

  • Predictive Analytics:

    ServiceNow ITAM's predictive analytics helped anticipate future asset needs and plan procurement strategies, further reducing costs.

Business Outcome

ServiceNow ITAM enabled streamlined IT asset management for organizations with complex and dynamic IT environments.

  • Modernized IT asset management processes:

    Modernized processes helped the organization reduce unnecessary spending by 55%, mitigate licensing risks, and control the software environment across the entire IT infrastructure.

  • Compliance:

    Compliance with software licensing agreements and security standards was improved by 75%, proactively addressing vulnerabilities.

  • Optimized resource utilization:

    The scalable, efficient, and centralized system enabled the organization to reduce costs by 80%, improve operational performance, and maintain robust asset governance.

Modules Used

  • Hardware Asset Management (HAM) module

  • Software Asset Management (SAM) module

Our Other Case Studies

Let's Create Prosperity For Us And Brighter Future Together
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
Let's Connect !